Client Survey/Feedback
We care very much about pets and their people. We wish to provide you with excellent veterinary services in a modern, clean, and caring environment. You can help us in providing for you and your pet's needs by sharing your comments and expectations with us regarding veterinary care.
By completing this questionnaire, you are taking part in our staff meetings, so please be assured that your comments will be discussed and acted upon.
Thank you very much
for your time and thoughts!
- Sincerely, The Leadership Team, Doctors and Staff
Client Name:
Phone Number:
Are you a new client?
Yes
No
Was this a 'curbside only' visit?
Yes
No
Our Parking Lot/Grounds:
Adequate Parking
Inadequate Parking
Clean
Littered or unkempt
Our Waiting Room was:
Comfortable
Uncomfortable
Neat & Clean
Disorderly
Odor Free
Needed Odor Control
Child-Friendly
Our Office Hours:
Convenient
Restrictive
Should be open more
I would use later hours, see other:
Other:
Our Receptionist(s):
Warm & cheerful
Cold & Unfriendly
Gave undivided attention
Seemed indifferent
Were hospitable
When you telephoned:
Your call was answered promptly
Long wait for someone to answer
Had trouble getting through
Placed on hold for too long
N/A
Your phone conversation was:
Courteous
Hurried
Impolite
Informative
Preoccupied
N/A
Our Technician:
Greeted your warmly
Was gentle with your pet
Seemed proficient
Was knowledgable
Was a poor communicator
N/A, or a technician was not involved
The Veterinarian:
Professional in manner & appearance
Acceptable in manner & appearance
Inferior in manner & appearance
Introduced him/herself with a warm greeting
Listened well to my pet's present symptoms
Did not seem interested in what I had to say
Seemed in a hurry
Good at comforting me and my pet
Able to make me feel like a friend
Described the diagnosis/treatment well
Left me confused about how to treat my pet
N/A, or a doctor was not involved.
Was your waiting time reasonable?
Yes
No
Did you receive an estimate/treatment plan after the doctor's examination?
Yes
No
N/A, this visit did not involve an exam.
Was your invoice explained to you at checkout?
Yes
No
N/A
Do you feel like the staff truly cared about you and your pet?
Yes
No
Will you be recommending us to others?
Yes
No
If you checked 'No' to any of the above questions, please share your feedback here:
Why did you choose this hospital?
Which location did you visit?
Main Street Location
39th Ave/Holistic Location
Newberry Florida location
Springhill Location
Main Street Location
Although not required, do you recall which
doctor
,
technician
and
receptionist
assisted you during your visit?
If you were our practice manager, what suggestions would you have for improving the office, staff, or procedures?
Would you be willing to complete a Google Review for this location at the end of this survey?
Yes!
No, but thank you!
Great! A 'google review' screen for this location should open up right after you submit this form. If you are not already logged in to your gmail, you will need to log in before seeing the 'review' screen.
As a new client, which type of 'thank you' would you prefer?
An logo'd Tshirt
A $5.00 Account Credit
As an existing client, during your visit, were you asked if you had any recent updates to your mailing address, phone number, or email so we have the best information for contact?
Yes
No
Other:
Please indicate T-shirt Size:
Small
Medium
Large
XL
2XL
3XL
Client Name to add your account credit.
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