FAQs

Can I publish two forms on the same web page using 123FormBuilder?

Yes, you can. Keep in mind that the Knowledge Base refers to web forms published on regular web pages, using the Publish → Embed form… Read more

Can my visitors upload files using my contact form on 123FormBuilder?

Yes, your visitors can upload files using your contact form. Use the File/Image upload field to receive files from your website visitors. Go to the… Read more

How many login attempts does 123FormBuilder allow?

We allow four login attempts, to prevent accounts from being abused by other people. If you fail to type in the correct password on… Read more

My 123FormBuilder – Google Drive integration fails to work. Why?

If your 123FormBuilder - Google Drive integration fails to work, check that all your form fields are labeled. If at least one form field… Read more

How to Set Multiple Fields on the Same Row in 123FormBuilder

You can incorporate more than one field in the same row using our form builder. This feature helps you structure forms precisely as you… Read more

My custom email template does not work on 123FormBuilder. Why?

There are two main reasons why email templates might look weird in your inbox: 1. Form fields have been changed. When building a custom… Read more

How to access our 123FormBuilder EU datacenter?

123FormBuilder is hosted on Amazon servers with data centers across the US and EU. Our form builder tool is already GDPR-compliant. However, if you… Read more

I don’t receive 123FormBuilder form submissions in my Inbox. Why?

First, be sure to check your Spam and Trash boxes. If submissions aren't there, check if you've got the proper form configuration. Here are… Read more

How to clear the cache and cookies in your browser

Clearing your browser's cache and cookies is an important step for almost any internet browsing issue. The reason why we recommend this step is… Read more

Can I embed my online form into an email?

No, you cannot. Especially if you intend to receive submissions this way. Even though we encourage the use of JavaScript to embed forms on… Read more

How many API calls can I use on 123FormBuilder?

API calls are operations performed when another service communicates with ours. For example, if you use Zapier, each time the two apps in a… Read more

Can I use my own CSS to make the form look like my website?

You can use your own CSS to customize the look of your form. Styling forms with CSS is a great opportunity to add your… Read more

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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