Documentation

How to set up the Footer of your email notifications on 123FormBuilder?

In this article, you will learn how to customize the footer of your email template within your 123FormBuilder form creator account. When you open… Read more

How to use conditional logic to show/hide form fields on 123FormBuilder?

To use conditional logic to show or hide form fields, go to the Rules section of your form within the form builder. Tick the option… Read more

How to submit customer profiles in your Authorize.Net CIM using 123FormBuilder?

With the 123FormBuilder - Authorize.Net payment gateway integration you can create customer profiles in your Customer Information Manager from Authorize.net through form submissions, besides… Read more

How to transfer forms from one 123FormBuilder account to another

At request, we can transfer forms from a 123FormBuilder account to another. Important Notes It's not possible to transfer forms that were made under… Read more

How to track 123FormBuilder form conversions with Google Ads

Google Ads (formerly known as Google Adwords) is an effective tool to create successful marketing campaigns. It helps you monitor your success and double… Read more

I can’t remember my login information on 123FormBuilder. What to do?

If you've forgotten your login information, here's how you can retrieve it: For your username, contact us from the email address associated with your account and… Read more

How to use the operators greater than and less than in form rules on 123FormBuilder?

Field rules accept the operators greater than and less than. They make form branching a lot faster to set up. Let's take an use… Read more

How to use images as options in a multiple choice field on a 123FormBuilder form?

Great news, you can use images as options in a Single or Multiple choice field starting from the Gold plan! All you have to… Read more

I cannot download the CSV file from 123FormBuilder on Safari. What to do?

If you cannot download CSV archives on Safari, namely you cannot download your form submissions in CSV at all within the form builder, you'll… Read more

I enter the correct verification number, but the 123FormBuilder form does not accept it. Why?

In some browsers, the verification code, even if typed correctly, is not accepted. To solve this, make sure that cookies are enabled in your… Read more

I get an error when I open the CSV file from 123FormBuilder. Why?

This happens when you access the download link from a different browser than the one in which you are logged in to your form… Read more

I get an error in my headline/HTML block of my 123 form. Why?

The most common reason why the form headline or an HTML block freezes and can't be edited at all in the form builder (sometimes… Read more

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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