Documentation

I use Authorize.Net, but get the invalid security code error with 123FormBuilder. Why?

The message Error 312: The specified Security Code was invalid appears because the security code from your Authorize.net account can not be sent to… Read more

On 123FormBuilder, I get the error “The set of choices must be unique”. What to do?

You might encounter this error “The set of choices must be unique” when customising Single choice, Multiple choice, and Dropdown fields. The reason of… Read more

How to integrate 123FormBuilder with MailChimp

With the 123FormBuilder - Mailchimp integration, you can import emails and leads from your submitters to your Mailchimp lists or unsubscribe them. Provide your… Read more

Improving mobile design for your forms with CSS

123FormBuilder forms work great on all mobile devices and tablets and offer a user-friendly experience on any device. Our forms are by default mobile… Read more

Importing forms from JotForm

When you are switching to another form building service, you don't want to spend hours recreating all your web forms. 123FormBuilder (an alternative to… Read more

Insert Google Calendar invites in your form’s email notifications

123FormBuilder comes equipped with a wide range of features for creating powerful forms and is the go-to solution if you want to generate leads,… Read more

My custom email template does not work on 123FormBuilder. Why?

There are two main reasons why email templates might look weird in your inbox: 1. Form fields have been changed. When building a custom… Read more

How to Set Multiple Fields on the Same Row in 123FormBuilder

You can incorporate more than one field in the same row using our form builder. This feature helps you structure forms precisely as you… Read more

My 123FormBuilder – Google Drive integration fails to work. Why?

If your 123FormBuilder - Google Drive integration fails to work, check that all your form fields are labeled. If at least one form field… Read more

Multi-Factor Authentication Login on Your 123FormBuilder

By default, you log in to your 123FormBuilder account in a one-step verification process: your username and password. If you want to increase the… Read more

My 123FormBuilder form is set to accept submissions from my country but I can’t access it. Why?

Some situations might occur when your form is set to accept submissions (only) from your country. Sometimes, you might not be able to view… Read more

123FormBuilder Payment Details

You can check your payments details by selecting your username and choosing the Account Details option within your form builder account. This will open… Read more

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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