Documentation

What are form field instructions?

Form field instructions are the extra information you can add to a form field. This way, you can provide more context for your respondents.… Read more

What are partial answers with deduction for online quizzes on 123FormBuilder?

In order to use this option, you firstly have to create a quiz form. If you want to enable partial answers with deduction, head… Read more

What are partial answers without deduction for online quizzes on 123FormBuilder?

In order to use this option, you firstly have to create a quiz form. If you want to enable partial answers with deduction, head over… Read more

What are custom recipients and how to use them on 123FormBuilder?

With custom recipients, you can send email notifications to different addresses by using conditional logic. This feature is especially useful for users/companies that receive… Read more

What happens when I change my payment details on 123FormBuilder?

When you update your payment details, the new method or details will be used for the next charges from then on. To change your… Read more

What features does each 123FormBuilder plan offer?

123FormBuilder is a user-friendly web form & survey builder for any type of business. There are four native service plans and custom corporate plans… Read more

What file extensions does the File Upload support on 123FormBuilder?

123FormBuilder is an online form builder with file upload functionality. Users can collect files from their respondents through form submissions by adding File upload… Read more

What happens to my 123FormBuilder subscription if I cancel?

To cancel your subscription, you must follow our Terms of Service cancellation policy. Then, log into your form builder account, click on your username,… Read more

What is the Salesforce Authentication Token and how to reset it?

Your Salesforce account has an associated Authentication Token. This is a key that changes when you change your password. In order to integrate your… Read more

What type of notifications can be triggered at form submission?

There are seven types of email notifications that can be triggered when the form is sent. You can choose your preferred template from the… Read more

Why is my 123FormBuilder form asking me to log in?

Your form asks you to log in to your form builder account if its activity is set to Active only for me. With the… Read more

JS tips – How to pass an input from one field to another in the same form

There are cases when you might want to pass the value/input from one field to another, within the same form. Read below to learn… Read more

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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