Perfect Patients: Enhancing Patient Engagement with 123FormBuilder
Founded in 2005, Perfect Patients leads the way in website design and digital marketing for chiropractors. They specialize in boosting patient acquisition and retention through effective online strategies. With over 2,500 clients in North America, Australia, and the UK, Perfect Patients has been an enterprise client of 123FormBuilder since 2018. This partnership enhances patient interactions and simplifies administrative tasks for healthcare practices.
Challenge
Healthcare practices face unique challenges such as secure data management and optimizing appointment booking processes. Perfect Patients needed a solution capable of handling sensitive healthcare data and integrating seamlessly with various systems to effectively manage patient engagement.
Solution
Perfect Patients uses 123FormBuilder to create numerous HIPAA-compliant appointment forms tailored to the needs of its chiropractic clients. Some of these forms also support payment gateway integration, allowing patients to schedule and pay for services online securely.
Implementation
- Customizable Form Design: Perfect Patients customizes each form to capture essential patient information such as contact details, medical history, and specific appointment requests.
- Ensuring HIPAA Compliance: All forms meet HIPAA standards, securing patient data integrity.
- Incorporating Payment Gateways: Forms include integrated payment options, facilitating easy online transactions.
Perfect Patients has seen a continuous increase in its use of 123FormBuilder, with 817 forms created and an average of 3.6K submissions per month, underscoring the platform’s critical role in patient data and appointment management.
Organizational Strategy
- Granular Form Access: Perfect Patients ensures that clients have control over their form submissions through viewer licenses, with access strictly limited to relevant forms. This is managed using a structured folder system within 123FormBuilder that segregates client-specific forms.
- Efficient User Management: Perfect Patients has designated roles within its team, including an admin and two standard users, to ensure efficient form creation and ongoing management, enhancing operational efficiency.
Results
The deployment of 123FormBuilder has notably enhanced the quantity and quality of patient leads for Perfect Patients’ clients. Improved appointment booking and simplified payment processes have significantly elevated patient satisfaction. Moreover, the effective management of patient data has led to increased operational efficiency across their client’s chiropractic practices.
Conclusion
Perfect Patients’ use of 123FormBuilder exemplifies the transformative impact of digital tools on patient engagement strategies in healthcare. By implementing secure, flexible, and integrated form solutions, Perfect Patients not only boosts its service offerings to healthcare practices, but also supports their primary objectives of improving patient engagement and retention.
