123FormBuilder Blog
The essential guide to setting up, customizing, and optimizing online forms. Written by the 123 team, our amazing customers, and top business experts.
Many business owners believe that a strong following of happy customers guarantees business success. They simply suppose that such customers wo...
Customer satisfaction has always been pivotal to the success of any business, and there are many reasons why customer satisfaction is important...
A marketer’s toolkit is always filled with many useful tools, but nothing can compare to the customer survey. B2B SaaS customer surveys in part...
Most businesses are willing to go above and beyond to improve customer experience. This usually causes them to fill their customers’ inboxes wi...
The sharing economy allows people to exchange both intangible and tangible resources with each other at scale. They form an exchange relationsh...
Businesses that want to grow and increase their profits need to focus on improving their products and services. And to do that, they have to kn...
Most people have a tendency to buy products or services from a company they’ve already purchased from in the past and are now acquainted with. ...
Customers leave feedback more than ever before, and businesses collect that feedback for various purposes. But unfortunately, a majority of bus...
Your products were designed for your customers and they should meet their needs and expectations. And the only way to know if your customers se...
Without a shadow of a doubt, a great customer experience (CX) is crucial for your business’s success. It determines whether your customers are ...
Nowadays, most companies understand the importance of providing a great user experience. And while it’s important to create a positive impressi...
You’ve probably heard of brand experience (BX) and customer experience (CX) before, but you might not be sure about the difference between thes...
Gathering and analyzing customer feedback is an effective way to get useful information about your products and services. Collecting customer f...
It’s never been easier for customers to provide feedback to businesses, and do it publicly too. Back in the day, only a handful of customers us...